Get instant access to our 24x7 customer care executives on 0800-368-5082 from within the UK for any travel related queries, be it for flights, holidays packages, car hires or travel insurances. Those calling from outside the UK are requested to call on +44-207-612-0500. |
1. Is there any way to know whether my booking is confirmed? Is it necessary to reconfirm my flight?
Once your booking process is complete, which takes place after you submit your credit card details and press the confirm key, you will come across a booking request confirmation page on the very website of TicketstoManila. Following this, we shall be sending you a confirmation email soon. You will now have the details and fares of our booking along with your order number through our confirmation page and email. You are requested to mention this order number when you contact us for knowing about your booking. In case, you do not come across the confirmation page or the email, your booking may not have been confirmed, in which case you are required to contact us immediately.
Though no reconfirmation is necessary for your flights prior to your departure from the UK, we suggest you to reconfirm any onward or return flights with the airline with which you will be travelling.
2. How do I book an e-ticket?
Booking tickets through online is the most convenient way of travelling as it confirms your purchase of flight tickets without producing a hard-copy record. Since the carrier with which you will be travelling saves all your ticket data in its system, neither is the requirement to collect the paper ticket, nor is the fear of losing it. With your e-ticket you can straightaway proceed to the check-in-desk with a valid passport and a copy of the email confirmation sent by us confirming your itinerary. On completion of these steps you will receive your boarding pass.
3. How can I cancel my Ticket / Flight?
You can cancel your ticket by contacting our customer relations agents on phone. You can also email us at refunds@ticketstomanila.co.uk or write to us at
Customer Support
Ticketstomanila
38 Riding House Street
London W1W 7ES
All cancellation requests are required to be received earlier to departure. In case of non-payment within 72 hours of booking, reservations are cancelled automatically. Until and unless specified, tickets are issued on a non-refundable or non-endorsing basis.
4. When will I receive my Tickets? What are the Ticket Delivery Options?
You will receive your tickets or vouchers within 7 days prior to your date of travel. If your flight is within 7 days, you will be receiving your tickets within 24 hours. In case of registered mail within the UK or courier deliveries, a signatory is required to be present at the delivery address when the delivery is being made. In case of non-effective delivery expect a card with the location of your local depot. You are requested to carry identification at the time of collection. The delivery options comprise of E-Ticket, UPS and Personal Collection from the airport, be it London Gatwick or Heathrow.
5. What is my Baggage / Hand Baggage / Cabin Baggage Allowance?
It is always best to check with your travel consultant or the airline as every airline maintains its own baggage allowance.
6. Can I book a flight for someone else other than me?
You can always book flight for somebody else even if you are flying. In case of any verification or information required pertaining to the purchase, a member of our team will directly contact you. You are only required to proceed with the reservation.
7. How early can I book my flight?
You are free to book a flight till 11 months in advance.
8. How can I find out the status of my refund enquiry?
A least cancellation charge of £50.00 per passenger is applicable for air tickets returned for refund. The tickets are shown to the respective carrier or consolidator for checking. Amounts refunded for part-used tickets are never more than pro-rata and in some instances refunds can be nil whatsoever. Once the amount has been reached with the airline or consolidator, refunds will be instantly paid. The duration for this process is generally 10-40 days. However, in special cases such as loss of tickets, specific circumstance requests, the time taken may be longer which can up to 12 months. |
