We at TicketstoManila.co.uk completely entrust on the information that you supply, believing it to be accurate, hence, we cannot are not accountable for the loss of your paper tickets due to partial or incorrect information, that bears your name, address, phone and email address. You must inform us right away if you modify any of the information. Also verify that your given name on the passport is equivalent to the name on your ticket. Kindly note that we do not deliver paper tickets outside the UK. Please alert and direct us of any particular way to deliver the tickets to your flat/apartment with security, so that the needful can be done. If you do not receive your tickets, inform us instantly. If any other booking is pending through some other travel agent, then kindly inform us regarding the same before completing the booking. Some airlines may charge/follow a process for re-issuing lost tickets/delayed post. The charges depend on the airline you would embark on. In case you do not succeed in receiving your tickets within 7 working days, please contact us only if your flight plan for departure within this time. To avail cost recuperation of the air ticket after the 7 working days, we recommend you to contact us within 48 hours. On failing to contact us within 48 hours, any charges concerning the same shall be borne by you. You can trace the advancement of your delivery on the courier company's website using the allotted number given in the mail sent to you. In few exceptional situations, TicketstoManila.co.uk may not be accountable to reserve air tickets for confirmed bookings due to assorted restrictions beyond its control. In such cases, we will inform you within 48 hours of verification and organize a reimbursement or a different solution. If you opt for an alternate solution and it proves to be more pricey than your booking, you are liable to pay for the difference.